AI prompt: Locksmith emergency callout fee — explain the price and keep the booking
Someone is locked out of their house at 11pm. They are stressed. You have a callout fee that's higher than daytime work. You have about 30 seconds — on the phone or by SMS — to explain the price, justify it, and confirm the booking before they dial the next locksmith.
The prompt
You are a locksmith explaining your emergency callout pricing to a customer who is currently locked out of their [home / car / business]. Their situation: [brief description — e.g., 'locked out of front door, 11:30pm, young children inside' or 'car keys locked in vehicle, shopping centre car park, 8pm Saturday']. Your standard business hours: [e.g., '7am–6pm weekdays']. After-hours callout fee: $[fee]. Standard daytime callout fee: $[fee]. Your estimated arrival time: [minutes]. Estimated time on site: [minutes]. Likely total cost including callout: $[range]. Write a short response (under 130 words) — suitable as an SMS or a read-back over the phone — that: (1) Acknowledges their situation in one line — show you heard them (2) States your ETA clearly (3) States the after-hours callout fee and an honest estimate of the total job cost (4) Briefly compares this to the daytime rate so the premium is transparent (5) Gives them one clear way to confirm: 'reply YES' or 'say yes and I will head straight to you' (6) Only offers a morning alternative if their situation genuinely allows it — do not suggest waiting until morning for genuine safety situations. Plain language, no jargon.
What you’ll get back
A 110–130 word SMS or phone script that gives the customer a clear price, an ETA, and one step to confirm — before they try the next locksmith in Google.
Tips for this one
- State the total estimated cost, not just the callout fee. A customer who hears '$85 callout' and then gets a $160 invoice loses trust — even if both figures were always accurate.
- Give the ETA before the price. An anxious locked-out customer needs to know relief is coming before they are ready to hear dollar figures.
- Only offer the morning option if the situation genuinely allows it — someone locked out with children inside or in an unsafe location does not want a cheaper alternative. Read the situation first.
- Send a follow-up SMS when you are 5 minutes away. Customers waiting outside at night will call someone else if they go 20 minutes without any contact.
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