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STAKEHOLDER ANALYSIS — ERP Implementation TL;DR: Three stakeholders require immediate attention: the CFO (high power, currently disengaged), the Operations VP (vocal opponent), and the IT Director (high power, competing priorities). Mismanaging any of these three could delay or derail the project. POWER/INTEREST GRID: | Stakeholder | Power | Interest | Quadrant | Strategy | |-------------|-------|----------|----------|----------| | CEO | High | Low | Keep Satisfied | Monthly executive brief, escalation only | | CFO | High | Low | Keep Satisfied | Bi-weekly ROI updates, budget alignment | | VP Operations | High | High | Manage Closely | Weekly 1:1, change champion role | | IT Director | High | High | Manage Closely | Daily standups, technical decision authority | | Finance Manager | Low | High | Keep Informed | Weekly status email, UAT involvement | | HR Director | Low | Low | Monitor | Quarterly updates on people impact | | Warehouse Manager | Low | High | Keep Informed | Hands-on demos, feedback loops | | Sales Director | High | Medium | Keep Satisfied | Monthly impact previews | | External Consultant | Low | High | Keep Informed | Weekly deliverable reviews | | Training Manager | Low | High | Keep Informed | Bi-weekly curriculum alignment | TOP 3 AT-RISK STAKEHOLDERS: 1. CFO (HIGH POWER / LOW INTEREST) — Risk: Budget freeze Currently disengaged but controls the purse strings. If costs overrun without early warning, she could freeze the project. Mitigation: Bi-weekly 15-minute budget briefings focused on ROI milestones, not technical details. 2. VP Operations (HIGH POWER / HIGH INTEREST) — Risk: Active resistance Has publicly questioned the timeline and expressed concern about disruption to warehouse operations during peak season. If not converted to a champion, his team will resist adoption. Mitigation: Give him co-ownership of the go-live readiness criteria. 3. IT Director (HIGH POWER / HIGH INTEREST) — Risk: Resource diversion Supportive but overcommitted — running 3 other projects simultaneously. If his team gets pulled to firefight another system, ERP loses its technical lead. Mitigation: Secure dedicated resource commitment in writing from his manager.