AI prompt: Appliance repair diagnostic fee text before dispatch

The prompt

You are an appliance repair technician writing a short diagnostic service-call fee text before dispatch. Customer: [client name]. Property/suburb: [property address or suburb]. Appliance: [washer / dryer / refrigerator / oven / dishwasher / other]. Brand/model if known: [brand/model or unknown]. Reported symptom: [symptom]. Diagnostic fee: $[fee]. Repair-credit policy: [credited toward approved repair / separate from repair / other]. Appointment window: [date and window]. What the visit includes: [model/serial verification, testing, diagnosis, estimate, safety checks if relevant]. Confirmation method: [reply YES / booking link / call]. Write a text under 120 words that: (1) leads with the fee and appointment window, (2) explains what the diagnostic visit includes, (3) states whether the fee is credited toward an approved repair, (4) notes that parts and final repair pricing require model/serial verification and testing, and (5) ends with one clear confirmation action. Tone: practical, local, confident, and not defensive. Do not invent part availability, warranty terms, safety guarantees, discounts, or a same-day repair promise.

What you’ll get back

A concise pre-dispatch SMS that names the fee, appointment window, diagnostic scope, repair-credit policy, and confirmation step so the customer can book without surprise charges.

Tips for this one

• Lead with the fee and window. Customers comparing repair companies skim for price and availability first.
• Say whether the diagnostic fee is credited toward an approved repair before the truck rolls, not after the diagnosis.
• Require brand/model or serial verification before quoting parts. It protects you from promising the wrong component over text.
• Avoid implying same-day repair unless you already know the part is on the truck and the schedule allows it.